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Ring Chime Pro no power Even after trying different outlets the Ring Chime Pro doesn’t glow blue. Could you please try setting up the Chime on another device, such as another phone or tablet that has the Ring app on there? - Pressing the side button once does not do anything. Using an iPhone seemed to work for me. My ring pro will not go into setup mode. Please advise how to get this chime working again? The status light located on the front of the Chime will flash quickly a few times indicating that it is restarting. Can it be fixed? britman98. I was able to set up my Ring 2 smoothly but not with this one. Use our Search bar at the top for quick results. - Ring Pro was left connected to the power for a whole day before setting up. Thank you for following up with us here and detailing more of what you have done to get this resolved. Hi @McLovin. Chime won’t connect to my Xfinity wifi. If those did not work it would be best to contact support. I have the same issue. Just won’t connect. Please let me know what will Ring do to resolve this matter. Since this is still to no avail, we recommend contacting our support team directly to see what the cause for the concern is. My app setup my Doorbell no problem but this is not doing anything. I tried 2 weeks ago, then left unplugged for 2 weeks and tried again today. If you do not see a button on the side but instead a small hole, please get a paperclip or pin to … If you are outside of the US, please read our response to COVID-19. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you do not see a button on the side but instead a small hole, please get a paperclip or pin to press and release after 30 seconds of holding down. If your chime has no power, and it out of warranty, they just tell you to buy a new one. I tried contacting Ring Support through chat and was sent the Pro kit. My chime also went out (regular, not pro UPC=852239005109). Release the reset button. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. Chime won’t connect to my Xfinity wifi.

The ring pro will chime and blink blue, but it won’t connect to the app. I’m pretty upset that I have over $1000 worth of equipment and 1 piece of equipment goes out they bs you like they care by putting you on hold several times to “troubleshoot” then come back on the line and ask you to do the same old stuff. Pushing thie reset button on the chime does nothing. Aggravating. Hey neighbors! We're taking additional steps to protect our team and help reduce the spread of COVID-19. It appears the Ring Chime will not connect to a wifi network on a channel greater than 9. No help. Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. 6. I try reset for .15 sec ,.30 sec ,1 min ,disconecct for a wile and nothing happening still blue and the app say Offline. I just purchased a Ring Video Doorbell 3 and a Chime Pro (2nd Gen). Have reset the router, tried a Samsung 10 and an Ipad. If the Ring logo does not begin to pulse slowly, or if this Chime has been set up previously, press and hold the small button on the side of your Chime for five seconds. Got a question? We changed the channel on our wifi to channel 9 and it appeared in the list straight away. Resetting a Ring Chime or Chime Pro to its factory default state will erase all its saved settings and preferences. If the Chime is offline, you'll want to try and reconnect it by setting it up again. Would it be possbile to return it back for a Doorbell 3 plus or a refund ? I had the first generation ring hardwired so I know everything works. Make sure to keep your Chime plugged in during this process. The are other way tu discharge o erase everything? Have you tried resetting your Chime Pro's? Hi neighbors - have you been successful at setting up your device? The Community is full of answers! I changed my wifi network but one of my chimes will not reset. @rtsoi1978 Thank you for giving that a try! Have reset the router, tried a Samsung 10 and an Ipad.

If the Chime is offline, you'll want to try and reconnect it by setting it up again. Thank you! I plug it in and follow the app instructions and I get to the screen where it says to join the Ring Setup network, which my Android does, and then it just repeats asking me if the light is flashing green, join Ring Setup, then repeat again and again, never going anywhere. Two - Create or Log in to Your Account. Google Play Store (for Android devices). I have the same issue.

If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network. The Community is full of answers! Contacted ring a number of times. Won’t enter set up mode. Thank you.

Now it just pulses white. Re: Chime Won't Setup @rtsoi1978 Thank you for giving that a try! @DeadRinger  - you can view our contact page here. I went out and bought another one because I needed it, but now that I see this is a common issue, I hope there is a way to fix or replace it. Feel free to attach a screenshot of which part of the setup it fails at so I can take a look and offer some help. Hi @elcuco64. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All in all, I still cannot set up my Ring Pro. Now I am planning to return the doorbell back. This has resulted in longer than normal wait times. If it's not allowing you to complete the setup after trying those steps, I'd recommend contacting our support team for more advanced troubleshooting steps. Last communication was 10/11/19. Last thing you could give a try is to reset the device by pressing and holding the button on the side for 30 seconds.

From there, attempt another setup. I tried it on another phone, different manufacturer, different version of Android, same problem. 4. Pushing the reset button for 5, 15, or even 30 seconds does not lead the Blue ring light to pulse. Ensure as well that the device is plugged in during this reset process. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Have you tried to plug it into different outlets, and have you tried a full reset on the chime by holding down the setup button on the side for at least 20 seconds? Insert a pin or paperclip into the pinhole, then press and hold the reset button for 15 seconds.

Feel free to attach a screenshot of which part of the setup it fails at so I can take a look and offer some help. Tried connecting directly to WiFi and even restarted modem. Can it be fixed?

I installed the pro kit as advised but still no progress, The button keeps flashing blue without entering setup mode, Tried various strategies: Hard resetting, soft resetting ... no way of getting it to work. - After I long pressed the side button, it seems to do a reset and after about 1-2mins, the top half is blinking in blue color. I am having a problem setting up the Chime Pro. To download the Ring app: On your mobile device, go to: App Store (for iOS devices) - you might need your Apple ID. What happens when you try to walk through a new setup in the Ring App by following the steps under Set Up a Device? January 22 by cj_99224. Funny how these things happen when its out of warranty! No matter how long it is pressed for the ring light will not begin to blink. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. If there’s another way to hard reset, I would like to know. I installed my ring doorbell this weekend, using the two wires from my original doorbell. Highlighted. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If it does not light up or connect then, please call our support team for a more in depth look. Mine also went out, no blue light, talks to me in setup mode, won't connect to my network! I tried everything from different outlets to doing a hard reset... nothing. All forum topics; Previous Topic; Next Topic; 18 REPLIES 18. Have no idea. Hey @rtsoi1978. You will need to Chime to be plugged into an outlet and powered on. It's up and running properly, but not ringing the original chime as the Ring button is pushed. 5. Once plugged in, use a needle like @telegare has to press and hold down into the reset button (if you have a button, just press the button, no need for a needle) and do this for 30 seconds. Still doesn’t work. It was working fine until one night around 1:30am. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up, or is not showing any light patterns, try moving the Chime Pro to another outlet. Make sure the chime is plugged into a power outlet.

No power on chime and resetting doesn't work. January 22 by cj_99224. Use our Search bar at the top for quick results. I know its been a day so wanted to get the most up to date information, My ring pro still will not enter setup mode. - Ring Pro is connected with the provided ring adapter so there should not be an issue with voltage. Got a question? Locate the pinhole where the reset button is located on the side of the device. Hi neighbors! One - Download the Ring App. When connecting the ring pro using the WiFi extender chime, it never finds the ring pro. It’s not getting power.

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